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Friday, 2 February 2018

Cross Channel Operations


Cross Channel Operations


Project Overview:
This is portal based automation project, which provides communication between the various users for the company products. Any queries related to the product usage can be raised, and obtain expertise suggestion from the company expertise group. Various dealers can instruct their client and in response the client can order product from specific dealer of their wish. In turn the management and the client can directly communicate with each other and help the company to provide efficient service. 
Project Scope:
This web application cum automation system has been developed to be implemented as a follow up system for current existing system. This project would automate the operations of the management and would retain the present functionality available in the current system. The specific purpose of this system is to gather and process information about different clients , dealers their interests and queries through the LAN/Internet. The administrator is responsible for the maintenance of this system. Based on the category of the user i.e. employee or management,dealer or client the various parts of the system are made available to the users.
Need for the System
Propest Co. ltd is one of the popular companies for pesticides which is expected to provide its valuable services to its customers efficiently. With the advent of new technology every task in modern life is being absorbed rapidly within the routine of human life. Such technologies are applied for various fields to improve the overall system performance and to deepen the organization grow.
Propest Co. has also thought of utilizing such technology to reach its expanding customer base and provide efficient service to the customer. The result one such attempt is this Product called Distribution Channel Management System.
This product has been mainly designed to overcome some of the problems faced with the previous system. The main problem faced was unnecessary delay in information processing and expensive.
The previous system in use was also expensive and time consuming. Suppose if the company has to promote its new product then it has to appoint an area wise representative to interact the product features to the client or dealers. This is a time taking and expensive task.
This product is a follow-on member of the product family and it also replaces some of the tasks of the existing system. This system is designed to avoid ineffective and inefficient customer service which has been recognized as the major area of focus.
Any updating in the product list or the price list was a hectic task. And the company could not keep track of the dealer list and their client list. Far off clients and dealers were difficult to reach if there were important details to be passed to them. And feedback from the client was difficult to be received by the management unless the management organized some survey camps and events.
Proposed System: -
In order to avoid unnecessary delay and minimize the flaws that existed in the previous system a follow up module for the existing system has been designed called the Distribution Channel Management System which takes concern for the customer service and the distribution of products to the various dealers and clients.
The main intention of the proposed and designed system is to automate the communication and distribution channel between the company management, dealers and the clients of the company.
The newly designed system mainly aims at the following tasks :-
  • Automate the communication between the clients and the company.
  • Obtain feed back from the clients and dealers
  • Generate reports from dealers with specific requirement
  • Provide updated details of the  company products
  • Generate and report the sales data in accordance with the specific dealers and product.
  • Obtain workshop details.
  • Attain each and every query of the user.
Additional functions of the system are to generate the report for the management of the company to keep track of sales and the product distribution.
To update the product and price of the company product. The system also gives instruction to the client and to the dealers if there is any change in the regulation policies and rules of the company. The system also updates the dealers list of the company so that the client can access the latest updations of the company. Sometimes the client can directly interact with the company management in procuring the products. Every query pertaining to the company products and the services offered by the system is being responded.
Project Overview:
This is portal based automation project, which provides communication between the various users for the company products. Any queries related to the product usage can be raised, and obtain expertise suggestion from the company expertise group. Various dealers can instruct their client and in response the client can order product from specific dealer of their wish. In turn the management and the client can directly communicate with each other and help the company to provide efficient service. 
Project Scope:
This web application cum automation system has been developed to be implemented as a follow up system for current existing system. This project would automate the operations of the management and would retain the present functionality available in the current system. The specific purpose of this system is to gather and process information about different clients , dealers their interests and queries through the LAN/Internet. The administrator is responsible for the maintenance of this system. Based on the category of the user i.e. employee or management,dealer or client the various parts of the system are made available to the users.

Forms :-

  • About Us
  • Login Form for clients
  • Registration Form (for new user)
  • Login Form for Marketing agencies
  • Dealer Feedback to Company
  • Instruction to the client from Dealer
  • Product List
  • Workshop details
  • Instruction to Dealer
  • Login form for Sales Department
  • Sales Employee Feedback to Company

Reports :-

  • Client Feedback Information Report
  • Instructions to Dealer from Sales Department Report
  • Product Selection Report
  • Dealers Information Report
  • Dealers Feedback Information
  • Instruction from Management
  • Survey Report
Software specifications
Operating System                  :           Windows 2000
Web Application Tools          :           JavaScript, JSP,Apache Tomcat 5.0.25
Internet Tools                          :           Microsoft FrontPage Express
Browsers                                :           Internet Explorer 6.0
Back End                                :           Oracle8i
Documentation                     :           Ms Word 2000
Hardware specifications
Processor                                 :          P IV 1.7 GHz
Memory                                       :          256 Mb RAM
Hard Disk Capacity                :          40Gb
Floppy Disk Capacity             :          1.44Mb
Display Card                             :          SVGA

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