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Friday, 2 February 2018

Peripheral Trouble Shooting Management

Peripheral Trouble Shooting Management

Introduction:
In the project we are implementing centralized controlling system on resources and peripherals of computers, which are connected in a LAN.
In the proposed system we are implementing online complaint posting and checking the status of the complaint, which was posted by user (i.e. any of the staff in an organization). In this system each user is provided with unique login ID. Each user makes a login using his ID if any complaints are there to be made regarding computer peripherals.
When logged as an administrator, using administrator login, he has complete control on allocating the resources, complaint clearance, Enquiries and Reports. The user has no permissions to access any of the administration part he is restricted only to post and check status of complaint he made.
Administrator when logged takes view of the complaint which are made earlier which are pending, new complaints which are made by users and clear complaints which are to be cleared.
In complaint clearance he put the engineers to work , administrator assigns work for engineer. It is also the duty of administrator to take a glance at  adding the new user information, computers information and engineer information. Administrator also maintains the database of the supplier who supplies machines to organization and contract information. Administrator also maintains report of activities which are performed by him and team of engineers.
On the whole by providing the proposed system to client we make sure that there will a centralized control for administrator, more user friendly, efficient usage of the technical skill and usage of  new technology available.
Purpose:        
The purpose of this SRS document is provide a detailed overview of our software product, its parameters and goals. This document describes the project's target audience and its user interface, hardware and software requirements.
Scope:
è Session management was implemented to avoid the unauthorized access to users.
è All the authorized engineer and employee can access the information from any local system.
è All reports and are generated.
è Using Intra mailing we can send mails to any person with in the organization
 Existing System:
The use of interconnected shared  peripherals in a network has become  a norm in all organizations ,especially in huge organizations where the number of employees who use these shared peripherals is quite large allocation of these peripherals and subsequent tracking and trouble shooting management becomes a complicated and inefficient .
In organization where timelines play a very vital role , immediate handling of all trouble shooting becomes essential. A physical communication of this problems rather becomes too time consuming and is prone to be inefficient. There by having an management system which allows centralized control and management becomes rather essential. 
Proposed System:
In the proposed system we are implementing online complaint posting and checking the status of the complaint, which was posted by user (i.e. any of the staff in an organization). In this system each user is provided with unique login ID. Each user makes a login using his ID if any complaints are there to be made regarding computer  peripherals.
On the whole by providing the proposed system to client we make sure that there will a centralized control for administrator, more user friendly, efficient usage of the  technical skill and usage of  new technology available.
Modules
§  Administration
i)Allocation of resources
ii)Complaint handling through assigning wok to engineers
iii)Creation of reports for managerial use.
§  Employee interactions
§  Engineer  Interactions
Module Description
Administration:
  • Complaint Handling
  • Allocation
  • Work for Engineers
  • Sharable peripherals to employees
  • Adding  of details
  • Sharable peripheral details
  • Employee details
  • Contract management details
  • Enquires
  • Resource Enquires
  • Dept Enquires
  • Reports
  • Resource Details
  • Issue Details
Employee:
  • Complaint Posting
  • Status Acquiring
  • Complaint Status
Engineer:
Solutions to complaints
Sends Reports
Software Requirements:
1.    Jdk 1.5
2.    Internet Explorer
3.    Apache Tomcat 5.0
4.    Oracle 8i
Hardware Requirements:
1.    Personal computer with 80486 or higher processor
2.    20 GB hard disk space
3.   504 MB RAM
4.   Operating System: Windows XP

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