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Tuesday, 6 February 2018

B2C E-commerce customer relation management based on the long tail

B2C E-commerce customer relation management based on the long tail

Abstract:
This project is developed for the automation process of shopping through online i.e. through web. This project mainly contains 3 modules like Merchant module, Customer module, invoice module.
 In merchant module adding the categories, products, item Sales, giving orders, Stock maintain ace, creating invoice (bill) for orders, shipping of items order given by customer. Creation, details, and other transactions like automatic increment ,decrement of stock, paid invoice(amount),shipping invoice And all other transactions for large scale  whole sale or retail sales, very big shops, or organizations.
In customer module customers will give orders for items  which are being available in that shop. In our project that order is processed and details are stored in data base.
In invoice module total bill for ordered items will be created. In case if the ordered items are not being shipped at a time then the pending order details will be processed and the bill for the pending order will be created. In Marchant Module  products are being maintained in category wise and product wise, item wise and up to date stock will be maintained in computerized manner. And up to date order given by the customer through online web status will be shown with help of dynamic web pages by getting data from database.
About The Project
This project is developed for the automation process of shopping through online i.e. through web.
This project mainly contains 3 modules like Merchant module, Customer module, invoice module.
 In merchant module adding the catogories, products, itemSales, giving orders, Stock maintenace, creating invoice (bill) for orders, shipping of items order given by customer. Creation, details, and other transactions like automatic increment,decrement of stock, paid invoice(amount),shipping invoice and all other transactions for large scale  whole sale or retail sales, very big shops, or organizations.
In customer module customers will give orders for items  which are being available in that shop. In our project that order is processed and details are stored in data base.
In invoice module total bill for ordered items will be created. In case if the ordered items are not being shipped at a time then the pending order details will be processed and the bill for the pending order will be created. In Marchant Module  products are being maintained in category wise and product wise, item wise and up to date stock will be maintained in computerized manner. And up to date order given by the customer through online web status will be shown with help of dynamic web pages by getting data from database.

EXISTING SYSTEM

In existing system every thing is manual like customer will go to shop manually and he/she selects items which are available in shop and the merchant will calculate the bill for products selected by the customer and then shipping process will take place.
 Existing System is manual, every thing we have to do manually i.e.
1.  displaying items
2.  2.selecting items
3.  3.billing process
4.  4.shipping
Proposed System
1.  Inter-Department Communication using Intranet Mailing Services (emails)Tracking the mails received from the customers as complaints and using them for appraisal and audit purpose purposes.
2.  Customized and adhoc reports for the MIS for decision-making.
3.  Order indent-automation from the direct sales dept.
4.  Shop Inventory Database updates.
5.  Stock in shop  information
Hardware Specification:
Processor                    :       Intel P-IV based system
Processor Speed         :       250 MHz to 833MHz
RAM                            :       1GB
Hard Disk                    :       2GB to 30GB
Software Specification:
Language                             :       C#.NET
Database                             :       SQL SERVER 2005
Operating System              :       Windows2000
Technologies                      :       ASP.NET, ADO.NET
Web/Application server     :       Internet Information services (IIS)

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